Voice Response is a safe and convenient way to keep in touch with your credit union accounts anytime, from any place life takes you! Contact 231-722-7285 to activate Voice Response for your account.
STEP BY STEP INSTRUCTIONS
- Call Voice Response 1-800-860-5704.
- Enter the Credit Union access code 017 and then press #.
- When the system prompts you, enter your membership number without the suffix and then press #.
- Enter your Personal Identification Number (PIN) and then press #.
- If this is your first time using Voice Response, your PIN will be the last four digits of your Social Security number and then press #. The system will then prompt you to change your PIN to another four digit number.
- Now you’re ready to use Voice Response!
| Main Menu Codes | Account Suffix Codes | ||
|---|---|---|---|
| 1 Account Inquiries | Shares | 000 | |
| 2 Perform Money Transactions | Sub Shares | 011-013 | |
| 3 Credit Union Rates/Loan Est. | Kids Accounts | 014 | |
| 4 Change PIN | Share Draft/Checking | 001-003 | |
| 5 Access a Different Member Account | Teen Share Draft/Checking | 004 | |
| 6 Other Credit Union Services | HSA Share Draft/Checking | 008 | |
| 8 Repeat Options | Christmas Club | 020 | |
| 9 End Call | Share Certificates | 300-349 | |
| 0 Instructions (Tutorial) | Youth Share Certificate | 371 | |
| Hi Yield | 350 | ||
| IRAs | 015-017 | ||
| IRA Share Certificates | 400-409 | ||
| VISA Platinum Scorecard | 030 | ||
| VISA Platinum | 031 | ||
| Loans | 700-788 | ||
| Home Equity-Line of Credit | 790-791 | ||
| Home Equity-Closed End | 800-801 | ||